F.A.Q

Where do your panties come from?
We have many suppliers all over the world! To keep prices low and quality high, we ship directly from our suppliers. Your order might come from Italy, the US, China, or even Argentina!
When will my order ship?
Your order is usually processed within 5 days of ordering and delivery times vary.
US Shipping Time Estimates: 2-3 Weeks
International Shipping Time Estimates: 2-4 Weeks
Everyone asks about our shipping time of 14-28 days.  Yes, we know it is not ideal, but it allows us to keep our prices low.  But patience is a virtue right? ;)
If your items have not arrived within 60 days of the date of original purchase, contact Customer Service for a full refund of your purchase.(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries).
Why did my order not come all at once?
Remember, we ship from all over the world direct from our suppliers.  That means your order might come in multiple packages.  Think of it like your birthday present every time you go to the mailbox! A different package everyday!  However, you should get individual tracking numbers for each of the packages. 
It's been a couple days and I haven't received my tracking number!
Don't worry! It's coming! The way our tracking system works is that it won't update you until the product is moving and on it's way.  Most of the time the system updates within 10 days of placing an order.  If it hasn't, please email us at su[email protected]
What is your return policy?
Because this is underwear, we can't accept returns. Please check sizes before you place an order. We do our best to provide information so you get the correct size. Because our products come from all over the world, sizes vary.
If the product is defective, we will happily refund your money. Just send a picture of the problem as we have to let the supplier know what is wrong. It's that simple.   Then just contact su[email protected] and request a return. Ship it back to us and we will refund you plus the cost you paid to ship it back to us. 
What methods of payment do you accept?
We accept Visa, Mastercard American Express, Discover and PayPal
Calculating your order cost in foreign currency
All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, and free foreign exchange rate calculation using up-to-the-minute exchange rates: XE.com – Foreign Exchange Rate Calculator
My discount code isn't working. What gives?
Chances are we are running a site wide sale.  If we are, then most discounts won't work because...well we have to make some money somehow! When the sale is over, the codes will start working again. 
Why did my order not come all at once?
Remember, we ship from all over the world direct from our suppliers.  That means your order might come in multiple packages. Think of it like your birthday present every time you go to the mailbox! A different package everyday! However, you should get individual tracking numbers for each of the packages. 
It's been a couple days and I haven't received my tracking number!
Don't worry! It's coming! The way our tracking system works is that it won't update you until the product is moving and on it's way. Most of the time the system updates within 10 days of placing an order.  If it hasn't, please email us at su[email protected]
I've tracked my order, but it isn't showing any movement.  What gives?
Sometimes the packages get stuck in customs and it takes a moment to update the tracking info. If you don't see any movement for 7 days after getting your tracking number, please email us at su[email protected].
Why are some of the sizes different than I'm used to seeing?
Because our underwear is manufactured all over the world, the sizing might be a little different than you are used to.  And don't worry, just because you are normally a medium and now you are a large doesn't say anything about your self worth! :) 
How can I cancel my order?
Email us at su[email protected] within 24 hours and we will cancel your order and give you a refund.  If you need to cancel after 24 hours, email us as well. The order might already be on its way to you. We will just ask you to return it to us and then process the refund.
How can I make changes to my order? 
Email us within 24 hours at su[email protected] and we'll make the changes.  After that, the order might already be on its way to you.